San Kat West
4 bedrooms, 3.5 baths | Check in on Saturday
- Emerald Isle, NC
In House Rating:
Check Out Date:
Duplex, 4 BR, 3 1/2 B. K * Q * Q * 2S * 2 T dybds. Island Club linens provided. Three BRs are oceanfront with deck access; one BR is on top floor with half bath and deck. Dishwasher, 5 cable TVs (surround sound and DVD in living area), stereo with CD player, free unlimited long distance in the US, answering machine, wireless high speed Internet access, ceiling fans throughout, connecting doors, advanced water system. Hair dryers in bathrooms. Covered and open sundecks with rocking chairs, picnic table, dune seating area, enclosed hot/cold outside shower. Available year â€˜round. Weekly only. Absolutely no smoking and no pets. 5705 Ocean Drive.
- All rates shown are per week.
- Homes showing N/A are not available in that season.
- The rates and dates listed above and in the description are for informational and comparison purposes only, to aid your vacation rental search and selection.
- Please call or check availability above as some homeowners have chosen different dates for their seasons.
- Please note that some owners have chosen a slightly higher rate during some holiday weeks.
- * Reduced rates cannot be combined with any other discounts
San Kat West had not been cleaned prior to our arrival. The oven and microwave doors were broken. Water pooled inside refrigerator (leak?) Carpet was stained throughout. We called Maintenance. A woman (presumably a supervisor) did come promptly and got housekeeping to come and clean. We were told the duplex was not on the cleaning schedule. No one ever came to look at the appliances. We turned in a list of these problems to the Reservation desk in the office. One of the owners of San Kat was staying in the East side of the duplex. He and his wife came to look at the problems. They were apologetic. He screwed the oven door back on and lowered the freezer temperature in the refrigerator. We still had to keep a towel in the bottom of the refrigerator and periodically wring it out. We think this duplex is overrated in your rental guide.
Thank you for your review of your stay at San Kat West. I do apologize that you arrived to such disappointing conditions. This is not the standard for which Emerald Isle Realty strives. It does please me to know that the owner of this property, as well as Emerald Isle Realty's maintenance and housekeeping departments were able to remedy most of the issues you experienced. I am happy to let you know that because you promptly reported these issues, the carpet has been cleaned, the refrigerator was repaired, and the microwave has been replaced. Thank you again for providing us with your feedback. We hope you'll vacation with us again and trust that your next experience will be more pleasurable. Please call us when you're ready to make another trip to the Crystal Coast, 1-888-832-0140.
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