"So close to wonderful, but fell short "
3 of 5 After researching the island and having a very poor experience with another rental agency, we found Emerald Isle Realty and I worked with Gina, who was fantastic in ever way. We found this house, which was large enough to accommodate the 5 families we were vacationing with. When we arrived, check in was a breeze and we were off. We arrived at the house and thighs looked ok, but not great. This is a pricey house to rent so I expected immaculate conditions. Within 5 minutes of walking around, our feet were black from dirt and while looking through bedrooms found huge wet spots that never went away in 5 out of the 8 rooms. The dishwasher was labeled with a paper towel "do not use". A maintenance person was there and informed us that the elevator was broken and there were mold issues. Needless to say that the elevator smelled like mold/mildew for our entire visit and we were unable to use it to unpack at the beginning or leave at the end. When I called maintenance, they promptly sent over the cleaning crew who then returned the next day to mop the floors. Beth, from the crew was wonderful. A few days later, the pool began to turn green and we again wasted vacation time on the phone asking for help. The pool crew came later that day to clean and shock the pool, which clearly hadn't happened before we arrived as it had a good deal of sand at the bottom. His house had the potential to be amazing, but the beauty was lost in the details and issues that we continued to come across. The walls were filthy and paint was chipping on the walls as well as dark water stains and chipped paint on the ceiling.All employees were courteous and helpful but his house truly needs some love and care to be asking the prices it does.
Thank you for communicating with us during your stay so we could work to remedy the items you mentioned. I am sorry to hear that there were some maintenance matters present when you arrived, but like any house these things tend to happen and we can only be reactive in some situations.
Should you ever stay with us again and desire or need assistance in loading and unloading please let our guest services team know so we can schedule this complimentary service for you. Similarly, our housekeeping department guarantees their work and is happy to spot clean any areas you find that they missed. We are here to serve you so you have an enjoyable vacation so let us know how we can help make that happen.
-spundar78 on 08/08/2016
"Pretty Nice"
4 of 5 It was pretty good overall but there were a lot of little things that it needed. Locks were difficult to use on some doors, had a broken lock on one door, needed more trash cans in the house, internet was weak in half the house, downstairs bed squeaky and breaking, a few toilets were a little dirty on the inside upper area, little fridge downstairs had broken controls, could use a second fridge if you have a big family, 3 of us got sick so not sure if that was something in the house...movie room was sweet...keep an eye out for popping up nails and splinters...nice overall though....driveway difficult for parking/backing out because its on a main road...better to back in so you can get out easily...once again, good overall just had alot of little things that could be maintained better especially for people paying good money.
-Adam V on 07/03/2016
"Stunning Accomodations and Views"
5 of 5 Beautiful views and accommodations. Felt right at home in this cozy sandcastle. Highly recommend booking a stay at Coral Treasure.
-dncahoon on 05/25/2016
